Warranty & Returns
Point Zero Energy products are considered final sale items and therefore, will only accept returns on products that are damaged or defective.
Limited warranties for Point Zero Energy products will vary depending on product. Please refer to the Warranty Details regarding your product's specific warranty below. Warranties are not transferable and are only valid for the original consumer. The sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
With the exception of the 30 Day No-Fault Warranty, the buyer is responsible for any initial shipping charges required to ship the product for warranty service. Point Zero Energy will pay the return shipping charges if the product is repaired or replaced under warranty.
Products under warranty will be repaired or replaced at the sole discretion of Point Zero Energy.
For any additional requirements, repairs, and/or customized improvements on product that is not currently under warranty:
- Upon approval, Point Zero Energy will provide a quote to the customer for the repair, replacement, or improvement of the product.
- Customer is responsible for all shipping costs on products not under warranty
30 DAY NO-FAULT WARRANTY
This 30 Day No-Fault Warranty is supplemental to the Limited Warranties, and is not a warranty in itself, nor does it waive or modify any exclusions or limitations in the Limited Warranties.
The 30 Day No-Fault Warranty states that within 30 days of date of delivery of original purchase, Point Zero Energy guarantees the Titan power module and/or Titan battery packs to be free of any defects in workmanship or material. If not, Point Zero Energy will repair or replace any defective parts with new or reconditioned parts, at Point Zero Energy's discretion, without charge to the original purchaser.
I. WARRANTY PERIOD
Point Zero Energy offers a warranty on the following products
Titan power module (2 years)
Titan expansion battery (1 year)
The warranty covers shipping/repair costs for customers residing in the contiguous United States. The warranty covers repair but not shipping costs for customer residing outside of the contiguous United States.
Backordered items are temporarily out of stock but are available for purchase on our web site.
- Order now and we will ship the item as soon as we get it.
- Orders are filled in the order in which they were received.
- Estimated ship time is shown on the item page.
- Your credit card will be charged to guarantee your place in line.
- Estimated shipping dates are only estimates and could potentially be delayed further.
We make every effort to ship your product as quickly as possible. However, in times of high volume some products may be temporarily out of stock. For this reason we have allowed customers to reserve these items by placing a backorder. Order and pay now and we will ship it when it becomes available. We ship all backorders in the order they are received. This means your order will ship out before later orders for the same item placed once the item is in stock. Backorder items can only be ordered on our web site to ensure your place in line. We cannot take phone orders for backorder items.
Do you require prepayment for a backordered Item?
Yes. When you place an order for a backordered item, we process full payment for the item(s) the same as we process payments for in-stock items. Payment guarantees your place in line so you receive the item at the earliest possible date
When will my backordered item ship?
An estimated shipping time is posted on the item description page. Please keep in mind that all our backorder dates are approximate and are subject to change. Depending on the volume of orders, your place in line, manufacturing and shipping schedules, ship time can be longer than estimated. We cannot guarantee a specific ship date. We will ship backordered items as soon as they are available. Orders are shipped on a first come first served basis.
Will I receive notification when my order ships?
Yes. You will receive an email confirmation when you place your order. You will also be notified by e-mail when your order ships including the tracking number. As a reminder, customers are responsible for tracking the arrival of their order. Point Zero Energy is not responsible for e-mail notifications that were not received. Common email problems include misspelled or outdated e-mail addresses, SPAM filtering, host service blocks or the customers' inability to access their e-mails.
Can I cancel my backorder?
Yes, you can cancel your backorder however, cancelled backorders are subject to a 3% cancellation fee.