Emergency Preparedness Sale: 15% Off Sitewide
Point Zero Energy offers free Ground shipping on all orders shipped within the contiguous United States only. For orders being shipped to Alaska, Hawaii, Canada, and Puerto Rico, additional shipping fees will be added to the order at checkout. Any additional costs, such as import duties, taxes, and brokerage fees are the sole responsibility of the receiving customer. In addition, the customer will be responsible for all shipping costs associated for warranty service on products if being shipped from outside the contiguous United States.
Delivery time for most products is 1-2 weeks from the time your order is placed. This time frame is allowing for normal manufacturing and shipping times. However, in times of high volume and/or other unforeseen circumstances, shipping time may be extended.
Shipping methods used are UPS and/or FedEx and Freight when shipping large orders.
For more information regarding shipping, you may contact us at info@pointzeroenergy.com.
Point Zero Energy’s Limited Warranty covers return shipping costs within the Contiguous United States. Customers are required to pay for all shipping costs to and from Point Zero Energy for any product being returned to Point Zero Energy from outside the contiguous U.S., even if the product is damaged/defective upon receiving product.
During times of high volume, some items may be out of stock. For this reason, we allow customers to reserve these items by placing a backorder. Simply order and pay now and we will ship it when it becomes available. We ship all backorders in the order they are received. This means your order will ship out before later orders for the same item placed once the item is in stock. Backorder items can only be ordered on our web site to ensure your place in line. We cannot take phone orders for backorder items.
We do our best to estimate ship dates on backordered items, however, we cannot accurately guarantee shipping dates on backordered items. Customer acknowledges that backorder shipping dates are approximate and are subject to change.
Point Zero Energy shall be under no liability to you for delay or failure of products being delivered when originally estimated and/or specified.
Do you require prepayment for a backordered Item?
Yes. When you place an order for a backordered item, we process full payment for the item(s) the same as we process payments for in-stock items. Payment guarantees your place in line so you receive the item at the earliest possible date.
Will I receive notification when my order ships?
Yes. You will receive an email confirmation when you place your order. You will also be notified by e-mail when your order ships including the tracking number. As a reminder, customers are responsible for tracking the arrival of their order. Point Zero Energy is not responsible for e-mail notifications that were not received. Common email problems include misspelled or outdated e-mail addresses, SPAM filtering, host service blocks or the customers’ inability to access their e-mails.
When will my backordered item ship?
An estimated shipping time is posted on the item description page. Please keep in mind that all our backorder dates are approximate and are subject to change. Depending on the volume of orders, your place in line, manufacturing and shipping schedules, ship time can be longer than estimated. We cannot guarantee a specific ship date. We will ship backordered items as soon as they are available. Orders are shipped on a first come first served basis.
Can I cancel my backorder?
Yes, you can cancel your backorder however, cancelled backorders are subject to a 3% cancellation fee.
If you believe your product was lost or not delivered, contact us immediately to resolve the issue.
If you believe the product you received was damaged, or if you receive an incorrect/incomplete product, contact us immediately with proof of videos and/or pictures. We will work quickly to resolve the issue.
If, for any reason you’re unsatisfied with your purchase, you may return your unused product in it’s original packaging within 30 days of purchase. This only applies to products purchased directly from Point Zero Energy as our resellers and distributors may have their own policies regarding returns. Products returned to Point Zero Energy will be subject to a 5% restocking fee. (NOTE: for larger orders received through freight, return policies are subject to vary. Please speak with a Point Zero Energy representative on the matter)
Please contact our customer support team prior to returning your product to get a return label.
Once your item is received and inspected, we will deduct the shipping cost of your return from your refund. Refunds will be processed within 14 business days after the product is returned to Point Zero Energy.
Point Zero Energy reserves the right to issue refunds at our discretion. No refund will be issued for any product that:
