We work hard to build the most reliable and durable solar products on the market. But sometimes the unexpected happens. So if there’s an issue with your Point Zero Energy product, we’ll make it right by repairing or replacing any defective or damaged product under warranty without charge.

All Point Zero Energy products come with Limited Warranties. These warranties will vary depending on the product. Please refer to the Warranty Details regarding your product’s specific warranty below. Warranties are not transferable and are only valid for the original consumer. The sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. By using Point Zero Energy products, you are bound by the terms under each product’s warranty.

Please note that this warranty only covers shipping costs for customers residing in the contiguous United States and Canada.

Warranty details

Point Zero Energy’s Limited Warranty covers return shipping costs within the Contiguous United States. Customers are required to pay for all shipping costs to and from Point Zero Energy for any product being returned to Point Zero Energy from outside the contiguous U.S., even if the product is damaged/defective upon receiving product.

Warranty period

Point Zero Energy offers Limited Warranties on the following products:

Titan power module (2 years)
Titan Boost Power Module (5 years)
Titan 240SP Power Module (5 years)
Titan NMC expansion battery (5 years)
Titan LFP expansion battery (5 years)

100 watt Rigid solar panel (5 year materials and workmanship 25 years output warranty)
200 watt Rigid solar panels (5 year materials and workmanship 25 years output warranty)
200 watt Briefcase solar panels (5 year materials and workmanship 25 years output warranty)

See full Limited Warranty for more details.

Exclusions

Point Zero Energy’s Limited Warranty does not apply to:
– Damage caused by accident, abuse, misuse, or misapplication.
– Damaged due to forces of nature (e.g. lightning strikes, tornadoes, hurricanes, etc.).
– Any damage caused by exposure to excessive heat, cold, liquids or other external causes.
– Unauthorized modifications, repairs, or assembly.
– Any operation not in accordance with the official instructions or manuals.
– Any lost, stolen, or refunded products.
– Any product that has expired it’s warranty.

Warranty return process

1. Contact our support team at support@pointzeroenergy.com to request a return.
2. If your item is eligible for Warranty, you will receive a prepaid shipping label.
3. Package your product with the prepaid shipping label.
4. Drop off your package at any FedEx facility or schedule your package for pickup.

30 Day No-Fault Return Policy

If, for any reason you’re unsatisfied with your purchase, you may return your unused product in it’s original packaging within 30 days of purchase. This only applies to products purchased directly from Point Zero Energy as our resellers and distributors may have their own policies regarding returns. Please contact them for further information. Products returned to Point Zero Energy will be subject to a 5% restocking fee.
(NOTE: for larger orders received through freight, return policies are subject to vary. Please speak with a Point Zero Energy representative on the matter)

Please contact our customer support team prior to returning your product to get a return label. Once your item is received and inspected, we will deduct the shipping cost of your return from your refund. Refunds will be processed within 14 business days after the product is returned to Point Zero Energy.

Point Zero Energy reserves the right to issue refunds at our discretion. No refund will be issued for any product that:
– Is returned without original packaging and/or accessories.
– Is damaged from improper packaging during the return process.
– Is returned without prior authorization.