Point Zero Energy warrants to the original consumer purchaser that our products and systems will be free from defects in workmanship and material under normal consumer use during the applicable warranty period. All applicable warranty periods may vary according to product and/or system. This warranty statement sets forth GOAL ZERO’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sales of our products.
All solar panels are covered under the specific solar panel manufacturer’s 25 year warranty.
Battery or Battery Bank:
If the battery stops working we require that the battery/batteries be tested. This can be done at an auto parts store. If the battery is faulty, obtain a print out showing the results of the test and send it to us.
HomeGrid™ Solar Generator
The HomeGrid™ Solar Generator is covered by a LIMITED ONE-YEAR WARRANTY. This limited warranty is valid for one year from the original purchase date; meaning this warranty is not transferable and is only valid for the original owner. This warranty covers any any manufacturing defects of product.
The warranty DOES NOT COVER:
- Damage due to misuse or abuse of the product, or as a result of unauthorized alterations or repairs.
- Damage from failure to follow the operating instructions that are provided.
To better assist you in the return process, we require that you email us with pictures showing the product and how the system is connected. This way we can make sure that the generator is correctly installed and is not connected to any devices that would cause the system to not work properly.
Buyer is responsible for any initial shipping charges required to ship the product for warranty service. Point Zero Energy will pay the return shipping charges if the product is repaired or replaced under warranty.
CUSTOMERS MUST CONTACT US PRIOR TO RETURNING PRODUCT TO RECEIVE A RMA FORM. UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED AND WILL BE REFUSED. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS ON UNAUTHORIZED RETURNS.