Point Zero Energy products are considered final sale items and therefore, only accept returns on products that are damaged or defective. The warranty for Point Zero Energy products is up to 2 years. Please refer to the Complete Limited Warranty page details regarding your product’s specific warranty. All product under warranty will be repaired or replaced at the sole discretion of Point Zero Energy.
For any additional requirements, repairs, and/or customized improvements on product that is not currently under warranty:
- Upon approval, Point Zero Energy will provide a quote to the customer for the repair, replacement, or improvement of the product.
- Customer is responsible for all shipping costs on products not under warranty.
In the event of a damaged or defective product covered under warranty, you must go through the proper return process for a successful return.
Contact Customer Service at:
Telephone: 208-530-2393 M-F 9:00 am – 5:00 pm Mountain Time
Please be prepared to show any necessary proof (photos) of damage or defect.
Support Team will determine what further action is required. Upon approval, they will issue you a Return Material Authorization (RMA) number and provide you with prepaid return shipping label. You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.
DO NOT RETURN any damaged/defective product WITHOUT a valid and authorized Return Material Authorization (RMA) number. Point Zero Energy reserves the right to refuse shipments that do not have an authorized RMA number. Refused shipments will be returned to the customer, and customer is responsible for shipping costs for unauthorized returns. The RMA Returns Policy requires customers to return the defective product to Point Zero Energy within 10 business days of issuing RMA form.
Ship product to:
Point Zero Energy
230 east 2nd south
Weston, Idaho 83286
Any damage that occurs during shipping must be reported to Point Zero Energy immediately upon arrival. If a signature is needed for delivery, make sure the damage is noted on the form before you sign for it. Damage that occurs after you receive any product after shipment is the sole responsibility of the customer.
For returning product that has been damaged during shipping follow the same procedure as if the product was covered under warranty.
OUTSIDE THE CONTIGUOUS U.S.
Point Zero Energy’s Limited Warranty only covers return shipping costs within the Contiguous United States. Customers are required to pay for shipping costs to and from Point Zero Energy for any product being returned from outside the contiguous U.S. including Alaska, Hawaii, Canada, as well as U.S. Territories such as American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.