During times of high volume, some items may be out of stock. For this reason, we allow customers to reserve these items by placing a backorder. We will do our best by estimating ship dates on backordered items, however, we cannot accurately guarantee shipping dates on backordered items. Customer acknowledges that backorder shipping dates are approximate and are subject to change.
Point Zero Energy shall be under no liability to you for delay or failure of products being delivered when originally estimated and/or specified.
Point Zero Energy offers free Ground shipping on all orders shipped within the contiguous United States ONLY. Any orders that ship outside of the contiguous United States will require additional shipping fees that will be added to the order at checkout. All additional fees, including import duties, taxes, brokerage fees, etc., are the sole responsibility of the receiving customer.
CHANGES TO ORDERS
Any changes to your order must be notified to us in writing before the shipping process begins (shipping labels are created). This process can happen up to one week before the product leaves our warehouse. You cannot make any changes to an order once this process has begun. All orders will be shipped to the shipping address used at checkout. Any changes to the shipping address once the shipment process has begun will be subject to additional shipping fees decided upon by us.
Customers will need to contact us at firstname.lastname@example.org to request a cancellation of their order. Approval of cancellations are at the sole discretion of Point Zero Energy and if approved, customers will receive a refund of their order minus a 3% cancellation fee.
If a customer cancels an order by refusing delivery the customer will be charged a 3% restocking fee plus any shipping costs incurred during shipment.
Last update 10/26/2020