Shipping methods used are:
- UPS and/or FedEX
- Freight when shipping large orders
Point Zero Energy offers free Ground shipping on all orders shipped within the contiguous United States only. For orders being shipped to Alaska, Hawaii, Canada, as well as U.S. Territories such as American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands, customers will be responsible to make arrangements with a forwarding company to forward shipment outside of the U.S. Any forwarding costs, import duties, taxes, and brokerage fees are the sole responsibility of the receiving customer. In addition, the customer will be responsible for all shipping costs associated for warranty service on products.
Please contact Point Zero Energy for approval before placing your order outside of the U.S.
Currently, Point Zero Energy does not ship outside of the United States.
- Backordered items are temporarily out of stock but are available for purchase on our web site.
- Order now and we will ship the item as soon as we get it.
- Orders are filled in the order in which they were received.
- Estimated ship time is shown on the item page.
- Your credit card will be charged to guarantee your place in line.
We make every effort to ship your product as quickly as possible. However, in times of high volume some products may be temporarily out of stock. For this reason we have allowed customers to reserve these items by placing a backorder. Order and pay now and we will ship it when it becomes available. We ship all backorders in the order they are received. This means your order will ship out before later orders for the same item placed once the item is in stock. Backorder items can only be ordered on our web site to ensure your place in line. We cannot take phone orders for backorder items.
Do you require prepayment for a backordered Item?
Yes. When you place an order for a backordered item, we process full payment for the item(s) the same as we process payments for in-stock items. Payment guarantees your place in line so you receive the item at the earliest possible date.
When will my backordered item ship?
An estimated shipping time is posted on the item description page. Please keep in mind that all our backorder dates are approximate and are subject to change. Depending on the volume of orders, your place in line, manufacturing and shipping schedules, ship time can be longer than estimated. We cannot guarantee a specific ship date. We will ship backordered items as soon as they are available. Orders are shipped on a first come first served basis.
Will I receive notification when my order ships?
Yes. You will receive an email confirmation when you place your order. You will also be notified by e-mail when your order ships including the tracking number. As a reminder, customers are responsible for tracking the arrival of their order. Point Zero Energy is not responsible for e-mail notifications that were not received. Common email problems include misspelled or outdated e-mail addresses, SPAM filtering, host service blocks or the customers’ inability to access their e-mails.
Can I cancel my backorder?
Yes, you can cancel your backorder however, cancelled backorders are subject to a 3% cancellation fee.