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Cancellations & Refunds

Point Zero Energy products are considered final sale items and we do not allow cancellations and/or refunds of purchases. However, we understand that there may special circumstances when our customers might need to cancel an order and receive a refund. 

In these special circumstances, customers will need to contact us at info@pointzeroenergy.com to request a cancellation of their order. Approval of cancellations are at the sole discretion of Point Zero Energy and if approved, customers will receive a refund of their order minus a 10% restocking fee.

If products have already been packaged and shipped to customer, refunds will be denied.

Last update April 10, 2020​