Cancellations & Refunds
Point Zero Energy products are considered final sale items and we do not allow cancellations and/or refunds of purchases. However, we understand that there may special circumstances when our customers might need to cancel an order and receive a refund.
In these special circumstances, customers will need to contact us at firstname.lastname@example.org to request a cancellation of their order. Approval of cancellations are at the sole discretion of Point Zero Energy and if approved, customers will receive a refund of their order minus a 10% restocking fee.
If products have already been packaged and shipped to customer, refunds will be denied.