SHIPPING

The current delivery time for most product is 3-4 weeks from the time your order is placed. This time frame is allowing for normal manufacturing and shipping times. However, in times of high volume and/or other unforeseen circumstances, this time frame may be extended.

Shipping methods used are:

  • UPS and/or FedEx
  • Freight- Required for solar panels, solar kits, and some solar generators. For these items, you may continue with the check out process, and we will call you with a freight quote for your approval before charging and shipping your order. Or, you may call us in person to place your order with a sales associate.
  • Local pick-up

 

RETURN POLICY

Point Zero Energy will only accept returns on products that are damaged or defective. See our warranty page (link) for more information on product warranty. All product under warranty will be repaired or replaced at the sole discretion of Point Zero Energy.

For any additional requirements, repairs, and/or customized improvements on product that is not currently under warranty:

  • Upon approval, Point Zero Energy will provide a quote to the customer for the repair, replacement, or improvement of the product.
  • Customer is responsible for all shipping costs on products not under warranty.

In the event of a damaged or defective product currently under warranty, you must go through the proper return process for a successful return.

Step 1: Contact us to obtain a Return Material Authorization (RMA) number.

All returned product must have a valid Point Zero Energy RMA number. This number is necessary to ensure proper tracking and handling of returned product. Do not return any hardware until an RMA is issued. Point Zero Energy reserves the right to refuse shipments that do not have an authorized RMA number. Refused shipments will be returned to the customer, and customer is responsible for shipping costs for unauthorized returns. The RMA Returns Policy requires customers to return the defective product to Point Zero Energy within 10 business days of issuing RMA form.

Step 2: Provide any necessary proof showing defect or damage.

This step may vary depending on product. See our warranty page (link) for more details.

Step 3: Ship product to Point Zero Energy

Customer is responsible for any initial shipping charges required to ship the product for warranty service. Point Zero Energy will pay the return shipping charges if the product is repaired or replaced under warranty.

DO NOT RETURN any damaged/defective product WITHOUT a valid and authorized Return Material Authorization (RMA) number.

When requesting an RMA, please provide the following information:

  • Product serial number for the defective/damaged product.
  • Description of damage or defect
  • Customer ship-to address
  • Customer contact information including name, phone, and email

 

Damage That Occurs During Shipping:

Any damage that occurs during shipping must be reported to Point Zero Energy immediately upon arrival. Damage that occurs after you receive any product after shipment is the sole responsibility of the customer.

For returning product that has been damaged during shipping:

Step 1: Contact Point Zero Energy to receive RMA form.

Step 2: You must send proof (photos) of the the damaged items, shipping box, and any packaging material that is inside (foam inserts, air cushions, etc.

Step 3: Ship product to Point Zero Energy

Point Zero Energy will cover any shipping charges needed to repair/replace product that has been damaged from shipping.